Privacy Policy

Who we are

Libra Support Services is the organisation responsible for this website and for the personal information submitted through it.

What information we may collect

If you contact us through this website, we may collect personal information such as:

• Your name
• Your phone number
• Your email address
• Your postcode or area
• Details you include in an enquiry or callback request
• Limited website usage information, such as technical data or analytics information, depending on the tools active on the website

How we use your information

We may use your information to:

• Respond to your enquiry
• Arrange a callback or consultation
• Provide information about our care services
• Assess whether we may be able to support you or your loved one
• Respond to recruitment or careers-related enquiries
• Improve the website and understand how people use it
• Keep records of enquiries and communications

Lawful bases we rely on

Depending on the nature of your contact with us, we may use your information because:

• it is necessary to take steps at your request before providing a service or responding to an enquiry;
• it is in our legitimate interests to respond to enquiries, run the website, and manage communications effectively; or
• you have given consent, where consent is the appropriate basis for a specific activity.

If we rely on consent, you can withdraw it at any time by contacting us.

How long we keep your information

We only keep personal information for as long as reasonably necessary for the purpose it was collected, including responding to enquiries, keeping appropriate records, and meeting legal, regulatory, or operational requirements.

Enquiry information that does not lead to ongoing service provision is normally retained only for a limited period, unless there is a good reason to keep it longer.

Who we may share your information with

We do not sell personal information. We may share information where necessary with:

• Website, hosting, or IT service providers
• Email, forms, or communications providers
• Professional advisers where needed
• Regulators, authorities, or law enforcement where required by law

Where third parties process data on our behalf, we expect them to handle it securely and only for appropriate purposes.

Your rights

Depending on the circumstances, you may have rights to:

• access the personal information we hold about you;
• ask us to correct inaccurate information;
• ask us to erase your information in some circumstances;
• ask us to restrict how we use it;
• object to certain uses of your information;
• ask for a copy of information you provided to us in a portable format, where applicable;
• withdraw consent where consent is the basis we rely on.

To ask about any of these rights, contact us using the details above.

Cookies and website data

This website may use cookies or similar technologies for essential functionality, security, and website performance. If non-essential cookies or analytics are used, they should only be set in line with the website’s cookie settings and policy.

Please also see our Cookie Policy for more detail.

Links to other websites

This website may link to third-party websites. Those websites have their own privacy policies, and we are not responsible for how they handle personal information.

How to complain

If you have concerns about how we use your personal information, please contact us first and we will try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO).